Deskside Support / EUC Deskside Support / EUC …

Cognizant
in Portland, OR
Permanent, Full time
Be the first to apply
Competitive
Cognizant
in Portland, OR
Permanent, Full time
Be the first to apply
Competitive
Deskside Support / EUC

We are looking for Deskside Support / EUC for an immediateneed. This is a client-facing role & the candidate will have regularinteractions with various client managers.



Responsibilities:

Provide L2 technical assistance and support, and resolve problemsrelated to the use of computer hardware and software for end users.

Analyze, resolve, respond to, and document end user inquiries

Install desktop/Laptop software using approved tools

Troubleshoot operating system

Troubleshoot connection issues with LAN/WAN

Update tickets with accurate and timely records of work performed,and resolution detail

Maintain and contribute to a knowledge base

Coordinate hardware warranty repair

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating problem management issues

Perform additional tasks (end user/infra related) when required

Participate in projects and Strong understanding and skillsin SLA, KPI Management

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