Help Desk Intern Help Desk Intern …

Q2 Software, Inc
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Q2 Software, Inc
in Austin, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Help Desk Intern
IT Helpdesk Intern Austin, TX/en-US/Q2/job/Austin-TX/IT-Helpdesk-Intern_REQ-3169/apply

Q2 is seeking energetic, innovative, out of the box thinkers with a passion for software and technology to join our 2018 Summer Intern Program.

We are seeking a Desktop Support Intern to work with an application integration team as a project-manager trainee. The Intern will work closely with the Project Services team in the management of short duration, technical integration projects for financial institutions and will include technical documentation and reporting on the progress of multiple in-process projects. Includes light exposure to other business units of a software company and its customers.

The Summer Internship Program is 10-weeks long and all positions are paid hourly with an average workweek of 40 hours. In addition to your daily work, you will be given the opportunity for weekly classroom trainings with Sr. Leadership, off-site activities with other Q2 interns and the opportunity to present to the Executive Leadership team at the end of the program.

RESPONSIBILITIES:

  • Provide excellent first contact customer service to our internal customers
  • Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction
  • Setup new employee equipment and assist with on-boarding of new Q2 team members
  • Image, configure, test, and distribute workstations to employees
  • Coordinate escalation and resolution of complex issues with the appropriate IT teams
  • Help to maintain a positive and professional work environment
  • Assign appropriate permissions to users in Active Directory
  • Perform regular file archival and data migrations as necessary
  • Collaboratively document, develop, and contribute to Helpdesk continual service improvement
  • Maintain inventory of all corporate assets issued to employees
  • Participate in rotating on-call shifts approximately once per month
  • Provide support for key IT projects
  • Perform responsibilities within established SOX and security/compliance requirements
  • Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to
Posted YesterdayFull timeREQ-3169

Q2 is a financial experience company headquartered in Austin, Texas. Driven by a mission to build stronger communities by strengthening the financial institutions that serve them, we empower banks, credit unions, and other financial services providers to be an ever-present companion on an account holders financial journey. Combining the leading features, integrations, and operations capabilities in the market with data-driven insights, open technology, and a unique problem-solving process to drive emotions and outcomes, Q2 helps our customers unlock new opportunities, grow faster, and improve efficiencies.

Mission:

To build stronger communities by strengthening their financial institutions. We do it with our purpose-driven culture, and by helping banks and credit unions stand apart in their communities. Were a growing team of high-performing self-starters who are passionate about creativity and exploration in every challenge.

Vision:

To ensure that our nations financial institutions are equipped to provide for their communities financial needs, today and tomorrow.

Values:

To empower financial institutions to be the ever-present companion on their account holders financial journey. We do this by using data-driven insights, open technology, and unique problem-solving approaches to help FIs deliver exceptional experiences for their account holders.

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