Workforce Management Specialist support bank contact center associates located in Lewisville, TX and Jacksonville, FL managing daily service level targets in a multi-skill environment. Manages real-time exceptions and assists with attendance line, initial incident management, enters exceptions and notifies of real time deviations.
KNOWLEDGE, SKILLS, AND ABILITIES
REQUIRED MINIMUM QUALIFICATIONS
Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.Equal Employment Opportunity is not just the law, its our commitment. Read more about the . If you need assistance applying due to being visually or hearing impaired, please email , or call We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status Additional Information
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