Application Support Manager Application Support Manager …

Freddie Mac
in Carrollton, TX, United States
Permanent, Full time
Be the first to apply
Freddie Mac
in Carrollton, TX, United States
Permanent, Full time
Be the first to apply
Application Support Manager


Application Support, Mgr

Work Location

Carrollton, TX

FLSA Status


Req Number


Full Time/Part Time


Job Type


Position Overview

Conceptual Knowledge of Infrastructure and Applications
This has to be strong.  Background in IT leading a support team, certifications and be able demonstrate the qualities.  
Problem Management Experience
Has to have a background as a problem manager.   
Innovation Has to have been a lead or participant in enhancing processes and moving things to automation.  Has to think outside 

Work Location Zip Code



Service Delivery & Operations


  • BS/BA degree or equivalent experience
  • Proven expertise in infrastructure and applications and support environment
  • Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
  • 5+ years of experience with Problem Management and the ability to demonstrate an in depth knowledge of Problem Management processes in a dynamic cloud service environment
  • ITIL foundation certified, preferred v3 or v4
  • Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to:
    • Incident management
    • Problem management
    • Change management
    • Configuration management
    • Knowledge management
    • Availability management
    • Continuous improvements
    • Service reporting and KPIs
  • Extensive background in measurement of IT, services, deliverables and inputs
  • Experience in support and maintenance roles
  • Previous management experience
  • Ability to mentor team members to success
  • Ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease
  • Proficiency in relationship building skills, including the capacity to predict and manage behavior, build and leverage cross functional partnerships within and outside of the organization and leverage influential leadership
  • Ability to influence others at all levels of an organization with proven leadership skills
  • Ability to communicate effectively to team members on regular basis
  • Ability to work cross functional areas to drive continuous improvement
  • Ability to use data driven techniques to analyze and interpret data
  • Outstanding communication skills, both written and verbal, and very strong interpersonal skills
Detailed orientated able to be objective in quality reviews

Work Location City


Posting Title

Problem Manager, MGR

Closing Statement

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and youll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Work Location State


Job Category