The Application Processing Operations Manager is responsible for determining risk based decisions while also maintaining deposit account growth. Manages the Application Risk Analysts by directing associates on how to minimize risk and maintain deposit and credit card underwriting standards. Supports the New Account Operations department with strategic initiatives and responsibilities, and serves as the New Accounts Operations Managers delegate.
Key Responsibilities and Duties:
Minimize Loss and Reduce Fraud
Incorporate and promote loss prevention activities and decisions
Implement procedures to reduce frequency and severity of fraud and losses that will protect the bank from both a compliance and regulatory perspective
Manage the Consumer Application Processing teams business performance that supports safe and sound business practices and Anti-Money Laundering/Bank Secrecy Act (AML/BSA) standards
Assist in the development, implementation, and maintenance of the Banks LexisNexis Program, including effective procedures that implement the policy
Associate Performance Management
Manage daily associate performance against customer, business partner, and regulatory service level agreements (SLAs)
Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to required standards and processes
Supervision of Application Risk Analyst associates in the fulfillment of their assigned duties. Responsible for certain administrative duties of the department including timekeeping, performance reviews, promotions, and vacations.
Manage and continuously improve productivity and efficiency
Conduct Early Fraud Detection and Evaluation
Develop an account level decision framework to support business strategies working closely with a broad range of business partners, including Risk Management, Compliance, Legal, and front line leaders and associates
Comply with Federal, State and Local legal and law enforcement requirements with bank operations
Study related legislation and enforce adherence to requirements
Follow established policies and procedures and assure timely changes and modifications as warranted
5 years experience in a bank/financial institution, credit investigation, fraud investigation, or law enforcement environment
5 years of experience in Bank Secrecy Act, Know Your Customer, and Customer Identification Program
5 years of supervisory or leadership experience or a track of progressively responsible positions
Bachelor degree preferred
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