Senior Manager, Process,Automation Senior Manager, Process,Automation …

Ryan Llc
in Dallas, TX, United States
Permanent, Full time
Last application, 28 Oct 20
Ryan Llc
in Dallas, TX, United States
Permanent, Full time
Last application, 28 Oct 20
Senior Manager, Process,Automation
Senior Manager, Process Automation Dallas/en-US/RyanCareers/job/Dallas/Senior-Manager--Process-Automation_R0005413-1/applySenior Manager, U.S Operations is responsible for design, development and implementation of Business Process Management (BPM), Robotic Process Automation (RPA), and Process Metrics/Reporting solutions across the U.S. Division. This is a leadership role that will require the hiring, development and management of employees within the Process Automation team.

Duties and responsibilities, as they align to Ryans Key Results


  • Create a positive team member experience
  • Responsible for critical communications with stakeholders and leadership throughout the project lifecycle
  • Manage, lead, mentor, and advise team members in all facets of BPM and RPA from business case evaluation, requirements, design, planning, project management, development, testing, UAT, production readiness, deployment, continuous improvement, and support.


  • Responds timely to client inquiries and requests from customers (internal users) and business owners
  • Accountable for end-to-end results of multiple, parallel workstreams
  • Accountable for exemplary client service across entire project portfolio
  • Engage with the shared services organization to secure project resources.


  • Evaluate the value of implementing BPM/RPA across the division and deploy a strategy and a detailed plan of execution
  • Manage the process automation function and its budget to deploy viable solutions
  • Create, adapt and improve process standards and best practices in the area process assessment, requirements, solution design, and development
  • Evaluate opportunities and implement process automation solutions that drive operational efficiencies
  • Actively manages backlog of development in these systems and manages stakeholder expectations effectively and efficiently
  • Performs other duties as assigned.

Education and Experience:

A bachelor's degree or master's degree in software engineering, information systems (MIS) or computer science is strongly preferred. Other STEM degrees with relevant work experience or coursework are also encouraged to apply. Strong track record of delivering multiple enterprise-grade automation solutions. Knowledge of the capabilities and limitations of algorithms in the Artificial Intelligence Machine Learning, Reinforcement Learning and Intelligent Control fields. Eight years of Process Excellence experience (Lean Six Sigma Green/Black Belt is a plus). Three years of management experience with increasing accountability for client-facing project outcomes. Eight years in an internal or external client service role.

Technical Skills:

  • Ability to communicate technical concepts to non-technical stakeholders at all levels.
  • Ability to engage with teams throughout the organization around Process Automation / Process Management technologies.
  • Knowledge of BPMN and other process modeling languages.
  • Knowledge of UML and other requirements modeling languages.
  • Knowledge of BPM, RPA, and reporting tools (command of at least one).
  • Demonstrated ability to deliver custom software solutions (small to medium scale)
  • Understanding of web front-end technologies and development practices.
  • Value stream mapping, process engineering, and workflow design.
  • Advanced knowledge of SQL, and data analysis.
  • Ability to manage in agile/scrum development environment.

Certificates and Licenses:

Valid drivers license required.

Supervisory Responsibilities:

Directly supervises employees in their practice and carries out supervisory responsibilities in accordance with the Firms policies and applicable laws.

Equal Opportunity Employer: disability/veteran

Posted 3 Days AgoFull timeR0005413

Ryan offers outstanding opportunities to work in a dynamic, rapidly expanding tax services firm serving the worlds most respected Global 5000 companies. Our innovative work environment, accelerated growth path for high performers, competitive benefits package, and outstanding earning potential provide the most rewarding career experience available in the industry. Ryan employees are given the freedom to do their best work in the way they work best. With a clear understanding of expectations and accountabilities, our employees are given ownership of their time and flexibility to meet the demands of their professional and personal lives.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Ryan LLC (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Equal Employment Opportunity/Affirmative Action/Accommodation

Ryan, LLC is an equal opportunity employer and is committed to compliance with all applicable laws prohibiting employment discrimination. It is our policy to take all employment actions and make all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), affectional or sexual orientation, gender identity or expression, national origin, ancestry, age, marital status, citizenship status, genetic predisposition or carrier status, disability, military status, status as a disabled or other protected veteran or any other protected status under applicable law.

In addition, as a federal government contractor, the Firm maintains an affirmative action program which furthers its commitment and complies with recordkeeping and reporting requirements under certain federal civil rights laws and regulations, including Executive Order 11246, Section 503 of the Rehabilitation Act of 1973 (as amended) and the Vietnam Era Veterans Readjustment Assistance Act of 1974 (as amended).

It is Ryan's policy to make reasonable accommodation for qualified individuals with disabilities. Please contact our People Group at 972.934.0022 or if you are interested in applying and need assistance to submit your application, or if you are interested in a position and believe you may require a reasonable commodation in order for you to perform its essential functions.

Click to view the entire EEO poster and supplement.

*Notice to Canada Candidates In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Ryan ULC will provide accommodation, accessible formats and communication supports for the interview upon request. Ryan welcomes and encourages applications from people with disabilities*.

Ryan recognizes and is committed to compliance with the new General Data Protection Regulation (GDPR) promulgated by the European Union (EU). Please access our Privacy Notice in relation to this at the following . Please access our Personal Data Protection Policy at the following .

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