Core Responsibilities

ServiceNow Platform & CMDB Engineering

• Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape.

• Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps.

• Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features.

• Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow.

Platform Reliability, Performance & Delivery

• Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained.

• Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows.

• Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform.

• Support ongoing operational excellence for CMDB-related services.

Cross-Team Partnership & Enablement

• Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations.

• Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning.

• Enable safe and scalable adoption of new ServiceNow capabilities across the organization.

Why This Role Matters

• Accelerates delivery of ServiceNow and CMDB capabilities.

• Eliminates platform bottlenecks and reduces accumulated technical debt.

• Improves platform reliability, scalability, and overall client experience.

• Enables secure and scalable adoption of AI-powered ServiceNow features.

Qualifications

• Minimum of five years related work experience. Three years of service assets and configuration management experience.
• Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.
• Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise.
• Proven ability to design and support scalable, enterprise-grade platform solutions.
• Experience supporting ServiceNow implementations, upgrades, and new feature adoption.
• Strong collaboration skills and ability to partner effectively with governance, product, and operational teams.
• Comfort working in environments with high platform demand and competing priorities.

Preferred Qualifications

• Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow.
• Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability.

Special Factors

Sponsorship
Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission-we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.