Customer Service Manager Customer Service Manager …

Novartis
in Fort Worth, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Novartis
in Fort Worth, TX, United States
Permanent, Full time
Be the first to apply
Competitive
Customer Service Manager


19-Feb-2020

Job ID

289585BR

Job Description

Lead and develop associates to enhance service delivery by setting clear, accountable performance measurement.
Drive and support sales growth through effective service delivery.
Optimize cash flows through effective Order-to-Invoice process management.
Use customer and stakeholder insights to drive service and operational improvements.
Identify new tools, technology and innovation to improve service outcomes.
Champion and model Customer Service Core V.
Customer Satisfaction
Customer Effort
Dispute Management
Supply Chain Compliance
Quality and Compliance Profiles
Drive associate experience through culture initiatives
Create an atmosphere that inspires innovation by unleashing the power of people through coaching, counseling, and mentoring.



Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If youd like to view a copy of the Alcons affirmative action plan or policy statement, please email alcon.er@alcon.com.

Posting Title

Manager Customer Service - Key Accounts

Minimum requirements

Bachelors Degree or equivalent years of directly related experience (or high school + 13 yrs; Assoc. + 9 yrs; M.S. + 2 yrs; PhD + 1 yr)
The ability to fluently read, write, understand and communicate in English
5 Years of Relevant Experience
3 Years of Demonstrated Leadership

Job Type

Full Time

Country

USA

Work Location

Fort Worth, TX

Functional Area

Sales

Division

ALCON

Business Unit

NON-NVS AL COMMERCIAL NA

Employment Type

Regular

Company/Legal Entity

Alcon Vision, LLC.

EEO Statement

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.

Shift Work

No
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