Customer Service Manager
Lead and develop associates to enhance service delivery by setting clear, accountable performance measurement.
Drive and support sales growth through effective service delivery.
Optimize cash flows through effective Order-to-Invoice process management.
Use customer and stakeholder insights to drive service and operational improvements.
Identify new tools, technology and innovation to improve service outcomes.
Champion and model Customer Service Core V.
Supply Chain Compliance
Quality and Compliance Profiles
Drive associate experience through culture initiatives
Create an atmosphere that inspires innovation by unleashing the power of people through coaching, counseling, and mentoring.
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to firstname.lastname@example.org and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If youd like to view a copy of the Alcons affirmative action plan or policy statement, please email email@example.com.
Manager Customer Service - Key Accounts
Bachelors Degree or equivalent years of directly related experience (or high school + 13 yrs; Assoc. + 9 yrs; M.S. + 2 yrs; PhD + 1 yr)
The ability to fluently read, write, understand and communicate in English
5 Years of Relevant Experience
3 Years of Demonstrated Leadership
Fort Worth, TX
NON-NVS AL COMMERCIAL NA
Alcon Vision, LLC.
EEO Statement Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.