Human Resources Manager
Manage the client relationship as the Liaison between the business and software vendors defining business requirements, explaining new functionality options, upgrades, process changes, resolving escalated issues, and ongoing operational support.
Ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met.
Ensure HR IT services are aligned with business strategy, business objectives, business requirements, standards and regulations.
Understand the processes, plans, objectives, drivers, and issues related to the business capability, as well as the appropriate external policies and regulations.
Identify and qualify new demand with overall responsibility for steering proposals through the early phases of approval.
Participate in establishment of budgets/investment proposals and obtain sponsorship/funding.
Ensure the introduction of new/modified services happens in a planned, controlled & timely manner to minimize disruption & maximize benefit.
Provide HR IT consulting to the capability stakeholders, educate them on IT processes & methodologies and drive adoption of global solutions.
Ensure service adherence with quality, compliance and security standards & delivery of associated corrective service actions.
Provide a uniform approach to the way in which customer feedback is handled & resolved.
Ensure technology impact analysis is provided to business.
Facilitates project kick-offs contributing to the success of a project team.
Take accountability to ensure adherence with Security and Compliance policies & procedures within Service Delivery scope.
Assist in defining business requirements for new systems and/ or implementing new system functionality.
Translates mandatory system upgrades (Software vendor requirement) to HR Team and explains how processes & user interface will be affected, timing of changes, end user testing requirements, change management and training needs controlling release cycle.
Explains optional functionality upgrades (Software vender related) to HR team and works to determine if needed and how changes will affect the system processes and end user interface.
Participates as part of HR Ops Governance team to prioritize system upgrades & change requests on behalf of the HR team.
Coordinates and manages end user testing cycles.
Collaborate with HR team to continually identify and implement process improvements and best practice solutions.
Drive efficiency and cost savings by continuously improving business process and task automation
Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to firstname.lastname@example.org and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If youd like to view a copy of the Alcons affirmative action plan or policy statement, please email email@example.com.
HR IT Service Delivery Manager
Bachelors Degree or equivalent years of directly related experience (or high school +15 yrs; Assoc. +11yrs; M.S. +4yrs; PhD +3yrs).
The ability to fluently read, write, understand, and communicate in English
7 Years of Relevant Experience
5 Years of Demonstrated Leadership
Fort Worth, TX
NON-NVS AL HUMAN RESOURCES
Alcon Vision, LLC.
EEO Statement Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.