Technical Support Specialist Technical Support Specialist …

Novartis
in Fort Worth, TX, United States
Permanent, Full time
Last application, 06 May 20
Competitive
Novartis
in Fort Worth, TX, United States
Permanent, Full time
Last application, 06 May 20
Competitive
Technical Support Specialist


13-Dec-2019

Job ID

284437BR

Job Description

Purpose: Responsible for first level technical support for services performed on behalf of Customer Service.
Analyzes technical problems and responds with quality solutions.
Documents, interprets and translates user needs and issues into functional requirements for system capabilities and reporting. Implement solutions to address issues.
Lead projects to improve efficiencies.
Preparing business summaries.
Creates scripts and executes CRP, Validation and regression testing.
Develops and maintains technical tables and code within applications that support business needs.
Provides technical/business process interface with EDI team.
Analyze and researches issues and make effective business decisions related to the deployment of system resources as well as developing solutions to resolve business issues.
Collaborates with representatives from cross-functional groups to identify and resolve business issues in a timely manner.
Provide feedback to training and compliance team to support business needs as required for major changes including new and updated systems, business policies and acquisitions along with day-today user needs.
Provides timely problem resolution and minimize impact on productivity.
Identifies training opportunities to enhance and improve user effectiveness.
Monitors developed reports, analyze and initiate appropriate actions.
Act as a SPOC for team and business partners about system support, creation and management of ITSM incidents and SOs.
Provide training as needed, testing enhancements, discuss process improvements.






Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information. Equal Employment Opportunity Posters: If youd like to view a copy of the Alcons affirmative action plan or policy statement, please email alcon.er@alcon.com.

Posting Title

Sr Cust Serv Tech Support Spec

Minimum requirements

Bachelors degree or equivalent years of directly related experience(or high school +10 yrs; Assoc +6 yrs; M.S.+0 yrs)
The ability to fluently read, write, understand and communicate in English
2 years directly related experience

This is not an IT role- but prefers someone with SAP or EDI (electronic data interchange) experience

This person will need to have some technical sense- understand what is being explained to them- understand how our system works- take the information and then pass to IT...

Business background and a little technical- can flip back and forth

This is the service industry so needs to execute and bring solutions.....absorb information

Implement enhancements in the system and help customer service if there are system related issues...

Liaison with customer service and IT

Some shift work- 7-4 and 1 day 10-7 (will work from him this day)

Job Type

Full Time

Country

USA

Work Location

Fort Worth, TX

Functional Area

Information Technology

Division

ALCON

Business Unit

NON-NVS AL COMMERCIAL NA

Employment Type

Regular

Company/Legal Entity

Alcon Vision, LLC.

EEO Statement

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.
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