As the head of our Professional Services Operations team, the Associate Director is responsible for ensuring that the various functional teams of the Global Professional Services organization have the tools needed to do their jobs and are operating at peak effectiveness and efficiency. This role, manages a small team of analyst to drive the effective forecasting and KPI reporting of results on key services measures, including revenue, cost, and utilization. Additionally the Associate Director is a key strategic partner to the other Services functional leaders in implementing and managing key processes that enable successful execution of our services to both internal and external clients.
Bachelor’s degree. Master’s degree preferred
Minimum of 5 years’ relevant experience in Services Operations with project planning, execution, and history of improvements
Additional Knowledge, Skills, Abilities or Certifications:
Wolters Kluwer (WKL) is a global leader in professional information, software solutions, and services for the health, tax & accounting, finance, risk & compliance, and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with advanced technology and services.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 19,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.
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EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.Associate Director Operations - Software