Representative Representative …

in Haltom City, TX, United States
Permanent, Full time
Be the first to apply
in Haltom City, TX, United States
Permanent, Full time
Be the first to apply
Representative Titles - Perfections Req ID: oA0Ncfwj Date posted 05/29/2020 Description

Summary of Responsibilities:

The Representative, Titles is responsible for the completion and accuracy of account processing within the lien placement. These responsibilities are but not limited to the proper follow-up to ensure timely lien placement. S/he adheres to and follows all established standards of procedures and guidelines, as well as State, Federal and Local laws to protect the Consumer and Company.

Essential Functions:

  • Creates a connection and develops rapport with our dealerships and our internal Sales team to provide outstanding, personalized service.
  • Updates the system with proper documentation for research, tracking, and reconciliation and repository purposes.
  • Partner with dealerships and state title agencies to ensure timely lien placement.
  • Maintains performance and production standards to meet department expectations and company goals.
  • Decrease our volume of outstanding unperfected accounts
  • Handling inbound and outbound calls with professional and exemplary service
  • Collaborates with all internal and external customers to ensure effective problem resolution
  • Notifies leadership of recognized trends and opportunities to improve unperfected volumes
  • Follows all standard operating procedures, guidelines, and best practices to produce valid and reliable quality data for the department.
  • Process internal and external request within service level agreements.
  • Generate report to insure follow ups are reviewed daily and updated

Other Functions:

  • Other duties as assigned.



    • Bachelor's Degree: Business, Accounting, Finance or equivalent degree.
    • or equivalent work experience: Equivalent combination of education and experience may be substituted in lieu of degree.
  • Experience -
    • 0-3 years
  • Skills & Abilities -
    • Proficient in basic PC applications, including Microsoft Office (Excel, PowerPoint, Word, Outlook).
    • Intermediate to advanced typing and data entry processing skills.
    • Ability to ommunicate effectively and professionally with internal and external customers.
    • Ability to handle multiple tasks simultaneously.
    • Excellent organizational and time management skills with strong attention to detail.
    • Ability to educate customer on a service or product solution.
    • Ability to work effectively as a team member.
    • Ability to respond to internal and external requests as needed.
    • Ability to adhere to policies, procedures, and instructions of management.
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