Manager, Document Control Manager, Document Control …

Hd Vest Financial Services
in Irving, TX, United States
Permanent, Full time
Be the first to apply
Hd Vest Financial Services
in Irving, TX, United States
Permanent, Full time
Be the first to apply
Manager, Document Control
Manager, Document Control Irving/en-US/avantaxwealthmanagement/job/Irving/Manager--Document-Control_R0000590-1/apply

Blucora has a bold aspiration: we are committed to giving all people the tools needed to lead healthy financial lives - tools often reserved for the wealthy.

We began our journey by bringing together two industry-leading firms to form a foundation in tax-smart investing that is unreplaceable in the industry.  TaxAct is an innovative tax software company that helps more than 4 million Americans prepare their own taxes each year.  HD Vest is the first firm in the world to make it possible for tax professionals to support clients wealth management needs (now over $45B for more than 300,000 Americans). 

We now turn to the next leg, developing the technological tools that make our vision of financial health for all a reality.  Atypical for the financial services industry, we take a contemporary approach to strategy and product development that is founded in user insights, rapid testing and a singular focus on driving end-user value.  

Since charting new territory on a daily basis is part of everyone's job at Blucora, we've attracted team members who thrive on the challenge, encourage each other, and are passionately committed to the goal. If you agree that problem- solving is a team sport, and feel energized by a good debate, deep dive research, or a fun night out with colleagues, we might be the right firm for you! 


Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
  • Create environment for employees to take responsibility for their jobs and goals. Delegate responsibilities and expect accountability and regular feedback.
  • Conducts regular 1x1s with staff for employee progress, growth and concerns.
  • Provides influence and clear communication across cross-functional teams, functions, business units to ensure alignment of initiatives or major changes.
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities as well as ensuring behaviors align in the One Blucora mindset.
  • Influences overall objectives and long-range goals of the department.
  • Has a good attitude and is viewed as an individual who increases the performance of other team members by the way they carry themselves on a day-to-day basis.
  • Lead and provide guidance to the team while working closely during audit and reporting periods.
  • Ensures all Document Services and Wokflow queues are reviewed according to processing guideline including regulatory rules.
  • Ensure all mail and parcels are picked up, processed and fulfilled.
  • Ensure all workflow injection is done timely, efficient and with high quality.
  • Ability to manage vendor relationships and ensure service expectations are met.
  • Ability to perform special projects including bulk fulfillment for Avantax Wealth Management.
  • Ability to lead associates and ensure timely processing in a high stress/high volume environment.
  • Other duties as assigned.

Education and Experience

  • Minimum of 7 years of experience in Operations or Document Processing within the financial services industry.
  • Minimum 3 year serving in a leadership capacity.
  • Securities Industry mailroom processing experience preferred.
  • Knowledge of Compliance and Supervisory rules as stated by FINRA, SEC and firm policy.
  • Industry licensure preferred but not required for the role.



  • Operations Must have experience working in an operational capacity within a broker/dealer, clearing firm, wirehouse or a Registered Investment Adviser firm.
  • FINRA Must have knowledge and experience of industry rules and regulations.


  • Leadership Accountability, ability to make decisions and influence team members
  • Critical Thinking Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Complex Problem Solving Identify complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Excellent communication skills and experience in dealing with people at all levels inside and outside of the Firm.
  • High initiative, flexibility, proactive approach and strong follow up skills. Highly responsive and thorough.
  • Efficient and Process Improvement mindset
  • Ability to Coach and Mentor Associates.


  • High initiative, flexibility, proactive approach and strong follow up skills. Highly responsive and thorough.
  • Possess advanced level of attention to details.
  • Team player and passion for service excellence.


  • Keying/typing, sitting, standing, walking.
  • Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.
  • Ability to lift up to 50lbs. ?
  • The job is typically performed under limited time-restraints and at times noisy working conditions; any disagreeable elements are generally absent during normal performance of the job.
  • Strict compliance with companys and groups attendance standards, specifically surrounding active days of each monthly and quarterly production cycles for both advisory billing and for quarterly performance reporting processes.
  • FLSA status: Exempt

HD Vest, Inc is an equal opportunity employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, sexual orientation, veteran status, disability status or any other basis prohibited by federal, state or local law. HD Vest, Inc considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to know basis or as required by law. Please let us know if you need accommodations in order to participate in the application process.  

Posted 5 Days AgoFull timeR0000590

Blucoras mission is to bring value to the consumer through every stage of their life. The companys products and services in tax preparation (TaxAct) and wealth management (HD Vest) are designed to empower consumers and small businesses to improve their financial lives. Taxes are one of lifes largest expenses yet the tax prep industry focuses primarily on once-a-year refunds and the brokerage/wealth management industries ignore taxes because they cannot advise on them. These approaches ignore the greater goals of minimizing taxes, maximizing returns, increasing cash flow, and enabling better long term outcomes.

Blucora leverages tax information to enable people to better achieve their goals, connecting the dots across a persons financial life-cycle and uncovering opportunities that are missed by other firms. This creates the basis of the firms sharp differentiation in the market, and fuels their passion for challenging larger incumbents.

Formerly known as Infospace, Blucora was founded in 1996 and went public (NASDAQ: BCOR) in 1996. Blucoras ecosystem of technology-enabled financial solutions serves 4.8M end customers and 25K+ advisors and tax professionals. Today, with run-rate revenues of over $500 million, the business provides tax and wealth management solutions for small businesses, consumers, and tax professionals in the United States and internationally. The company is a leader in consumer tax preparation and wealth management, which both provide software solutions and strategies with distinct value relative to competitors.

The company is purpose- and values-driven. As the firm looks to enable people to live a tax advantageous life, they have committed to exemplifying their CREDO:

Customer obsessed: We serve all customers with passion

Reliable: We always deliver on our commitments

Ethical: We respect all others and treat people as they want to be treated

Driven: We demand excellence and strive to find a better way

One-Blucora: We will win more together

HD Vest

In its inception in 1983, HD Vest created a new way of providing investment services to clients: through tax professionals who become as skilled at wealth management as they are in tax planning. As a consequence, HD Vest stands alone among its peers in offering tax-smart investing to its clients. These advisors provide comprehensive financial services including securities, insurance, money management services, and banking solutions. HD Vest has over 3,700 independent contractors, who manage Total Client Assets of $45 billion for ~350,000 individuals, families, and small businesses in all 50 states.

HD Vest Financial Services was acquired by Blucora in 2015. HD Vest is ranked as one of the top 15 independent broker-dealer firms in the US. The business has grown 8% year over year with Total Client Assets growing at 9% year over year. The business has remarkable growth opportunities ahead, both organic as well as, potentially, inorganic.

In addition to a consumer advantage around tax-smart investing, HD Vest also has a structural advantage compared to other independent broker dealers in that it does not practice the norm of competing for existing books of business. Instead, HD Vest identifies target wealth management advisors broadly from the 240,000 tax professionals in the US, and more narrowly from the network of 20,000 tax professionals who use its sister company, TaxActs, software. This grow our own approach leads to a significant economic advantage, and drives margins that are materially higher than far-larger Independent Broker Dealers.

Once a promising tax professional is identified, HD Vest helps them get the proper regulatory licenses, trains them on how to manage their clients wealth, and provides the appropriate technology solutions to manage their clients wealth. As noted above, because these advisors are tax professionals, they are uniquely able to provide tax advantaged investing advice, which is not regularly offered by other broker dealers.


TaxAct is HD Vests sister division and was founded in 1998 in Cedar Rapids, Iowa. Blucora purchased TaxAct from majority shareholder TA Associates in 2012.

TaxAct is a software company which provides digital tax preparation solutions for consumers, small-business owners, and tax professionals. During the 2017 calendar year, TaxAct was used by ~5 million consumer e-filers and leveraged for the preparation and filing of an additional 1.8 million returns through the nearly 21,000 tax professionals using the software.

Since the acquisition of TaxAct, revenue of the business has doubled with margins well in excess of 40%. TaxAct has grown revenue at a compounded annual rate of 16% since 2013, including 15% in 2017. TaxAct represents significant beta and upside in Blucoras growth with the implied value being estimated at 12.2 times 2019 EBITDA.