Desktop Support Specialist III

  • Negotiable
  • Seattle, WA, USA Seattle WA US
  • Permanent, Full time
  • Federal Home Loan Bank of Des Moines
  • 18 Jul 18 2018-07-18

If you are interested in building and implementing strategies around mobile devices, then apply now to the Desktop Support Specialist III position at the Bank. This role, which sits in our Seattle, WA office, will build and implement strategies around mobile devices, staff the IT service desk, assist in project work, and provide excellent customer service to local/remote Bank staff and members.

Desktop Support Specialist III

If you are interested in building and implementing strategies around mobile devices, then apply now to the Desktop Support Specialist III position at the Bank. This role, which sits in our Seattle, WA office, will build and implement strategies around mobile devices, staff the IT service desk, assist in project work, and provide excellent customer service to local/remote Bank staff and members.

Responsibilities:

  • Manage Bank's mobile device environment, including data plans and hardware.
  • Answer and analyze incidents and service requests in person or by phone, email, or service desk ticketing software.
  • Troubleshoot application, operating system, and peripheral issues for Windows virtual and physical workstations, mobile devices, thin clients, and Macintosh workstations.
  • Install and updating applications and operating systems (desktop/mobile device).
  • Log service requests and incident documentation in enterprise service desk system
  • Research and testing new technology
  • Provide guidance and consultation for applying technology to business activities
  • Develop complex Batch and Powershell scripts
  • Manage departmental internal controls and regulatory issues
  • Assist Tier 1 team troubleshooting as needed

Qualifications:

  • 5+ years' experience providing desktop and mobile device support in an enterprise environment
  • Associates degree required, bachelor's degree preferred; or experience in lieu of education
  • Excellent communications skills to be able to interact with end users at all levels within the organization
  • High level Experience with VMware View or other virtual desktop infrastructure
  • Experience supporting mobile devices such as Apple/Android tablets and smart phones with an enterprise managed solution
  • Extensive experience supporting Microsoft Office suite and Windows desktops
  • Experience with Mac OS support desired with Mac certifications preferred
  • A+ certification preferred
  • Superior customer focus and creative problem-solving skills
  • Strong documentation skills
  • Ability to self-motivate and possess a strong desire to learn new technologies and share knowledge
  • Ability to complete tasks within agreed project constraints and targets