Head – Merchant Acquiring

  • Competetive
  • Abu Dhabi, United Arab Emirates Abu Dhabi Abu Dhabi AE
  • Permanent, Full time
  • Abu Dhabi Commercial Bank
  • 16 Jul 18 2018-07-16

JOB PURPOSE To develop and implement the acquiring business strategy including product development, merchant sales and processing capabilities in order to achieve targeted growth plans

ACCOUNTABILITIES

1.

Strategy and Plans
In conjunction with, and as required by the Chief Officer of the Group, contribute to the formulation, implementation and delivery of the Group’s strategy in line with the ADCB’s vision, mission, values and priorities
Translate the strategy into operational business plans for the short, medium and long term within the

2.

Sales and Revenue Generation
Lead the execution of strategic and operational business plans, oversee the development of products, brand strategy, execution of marketing processes and account management in order to generate revenue and achieve targeted business growth
3.
Research and Data Gathering
Monitor market intelligence and gather information on market developments, new projects, competitor activity and potential new customers in order to identify potential market segments and define marketing processes
4.
Relationship Management
Liaise with key internal and external stakeholders in order to build relationships, set up and manage marketing and distribution strategies and obtain support in the achievement of business results
5.
Leadership
Manage employees and teams by overseeing their performance management, recruitment, learning and development to ensure high levels of engagement, and competence, a motivated work environment and to maximise employee contribution to business performance
6.
Change Management
Drive the management of change in the business area through direct reports and teams by providing inputs for, and partaking in change initiatives, programmes and projects taking into account best practice and standards in the business environment
7.
Financial
Recommend and manage the budget for the business area and monitor financial performance so that the business is aware of anticipated costs and revenues, areas of unsatisfactory performance and improvement opportunities are identified and addressed to ensure the budget is managed in line with requirements
8.
Policies, Processes, Systems and Procedures
Develop and oversee the creation and implementation of the required policies, procedures and controls covering all areas of the business area’s activity so that all relevant procedural/legislative requirements and standards are fulfilled while ensuring that ADCB delivers best-in-class services, products and innovation whilst safeguarding the bank
9.
Customer Service
Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions