Associate Director, Client Onboarding and Management

  • Negotiable
  • Dubai, United Arab Emirates Dubai Dubai AE
  • Permanent, Full time
  • Standard Chartered Bank
  • 20 Jun 18 2018-06-20

* Perform client on boarding processes primarily related to account opening (AO) and CDD * Be the librarian & soft copy custodian for AO and CDD related documents * Identify and escalate blockages in the on-boarding process


Client On boarding

  • Follow-up and collect documents from client (depending on client sensitivities) ensuring the
  • "Once to Client" rule is adhered to as much as is practical
  • Review documentation received from Client/ RM/ CCM to:
  • Ensure documentation "correctness" (i.e. that the document is "true"/ accurate and
  • conforming to relevant standards)
  • Ensure documentation "completeness" (i.e. that all documents required for AO or CDD/
  • GIC have been obtained and all required fields in AO form are filled in)
  • Scan, upload and correctly tag the documents per global documentation standards
  • Initiate and track CASA Account opening with identified account opening partners
  • Ensure handover of physical documentation for archival as per local requirements
  • Inform product partners on completion of CDD to commence downstream implementation of
  • facilities & accounts, track progress/ completion and report status to interested parties.
  • Support GIC/ network account opening related process as appropriate

* Track TAT on E2E client on boarding process, identify blockages/ hotspots and timely

escalations

CDD/ GIC Review

* Identify missing/ additional documents required for CDD/ GIC reviews

* Follow-up and collect documents from client (depending on client sensitivities)

* Review documentation received from Client/ RM/ CCM to:

* Ensure documentation "correctness" (i.e. that the document is "true"/ accurate and

conforming to relevant standards)

* Ensure documentation "completeness" (i.e. that all documents required for CDD

obtained)

* Scan, upload and correctly tag the documents per global documentation standards

Others (Document Management, MIS & Process Insights)

* Track document expiry/ document update triggers and action document collection from

client

* Manage document inventory and enable retrieval of AO and CDD documents

* Maintain relevant MIS on E2E account opening and CDD process (from client request to

confirmation to client on account opening)

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