Job Description



SUMMARY / INTRODUCTION

The Officer, Customer Service supports customers at the branch by delivering professional and reliable service while protecting the interests of the Bank. Reporting to the Assistant Branch Manager, the role contributes to a positive customer experience, supports effective branch operations, and is responsible for achieving assigned sales and business development targets. The position requires a strong commitment to integrity, confidentiality, regulatory compliance, Bank policies, and sales performance.



KEY RESPONSIBILITIES



Achieve assigned sales targets through proactive customer engagement, identification of customer needs, cross-selling of Bank products and services, and generation of quality referrals in line with branch objectives.

Update the first responsibility as:

Deliver professional customer service aligned with the Bank's standards and customer needs while actively identifying opportunities to promote relevant Bank products and services.



REQUIREMENTS / QUALIFICATIONS

Required

Ability to achieve individual sales targets while maintaining high standards of customer service and compliance.

Strong customer engagement and relationship-building skills with a focus on business growth and revenue generation.

Preferred/Beneficial

Proven experience in achieving sales targets for retail banking products and services.

Strong sales, cross-selling, and referral-generation skills.

Ability to balance customer service responsibilities with business and sales objectives.




About Us




About Us:



First Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the world's largest and safest financial institutions. We offer a comprehensive range of personal and private banking services, including credit cards, Islamic banking, investments, loans, and mortgages. Our commitment to excellence and innovation drives us to provide top-tier financial solutions to our clients.




Life at FAB:



Working at FAB means being part of a team of talented and passionate individuals with a shared vision to support the ambitions of our stakeholders to "Grow Stronger." We embrace the needs of our customers across the globe with a sense of responsibility and confidence driven by extensive expertise that can only be delivered by an ambitious world-class organization




Career Development:



FAB offers unique career choices, a chance to innovate, craft solutions for the future, and express yourself in a performance-based culture that will unleash the best in you. Whether you are an experienced professional or just starting your career, FAB provides a range of learning and development initiatives to support all employees through training and skill development.




Our Values:



At FAB, we place our customers at the core of our activities, live our values each day in every way, celebrate achievements, and empower each other to deliver leading solutions. We have structured plans for the recruitment and career progression of Emirati talent to enable them to make a mark in the financial and banking sector both regionally and globaly that rewards your hard work and dedication.



Join our team and be part of a journey to shape the future of banking.