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Operations Manager - UAE

Non-disclosed Dubai, United Arab Emirates
Posted 3 days ago Permanent TBC

We are seeking an experienced Operations Manager to oversee and manage the operations of our cards and POS processing company. The candidate will be responsible for ensuring smooth and efficient payment operations, including clearing, settlement, chargeback, fraud management, and all other aspects related to cards and POS processing. Reporting to the Head Office, the Operations Manager will play a critical role in ensuring the company's success by ensuring operational excellence, managing back-office operations, handling merchant applications, and maintaining compliance with local and international regulations.

Responsibilities:

Payment Operations Expertise:

  • Demonstrate expert knowledge in all payment operations, including clearing, settlement, chargeback, and fraud management.
  • Ensure efficient and accurate processing of payments, adhering to industry best practices.
  • Stay updated with the latest trends, regulations, and technologies in the payments industry.

POS Operations Management:

  • Possess a comprehensive understanding of POS machines, including hardware, software, POS applications, functionality, profiles, key injections, TMC, and inventory management.
  • Ensure smooth operation and functionality of POS systems, troubleshooting any technical issues that may arise.
  • Coordinate with relevant teams to conduct end-to-end testing of acquiring products and launch them successfully.

Back-Office Operations:

  • Oversee all back-office operations related to merchant applications, documentation, and verification processes.
  • Ensure compliance with underwriting guidelines, including documentation validation, scanning, CDD (Customer Due Diligence), and EDD (Enhanced Due Diligence).
  • Implement efficient processes to handle merchant onboarding and ongoing support.
  • Acquiring Products:
  • Lead the launch and management of acquiring products, considering the entire product lifecycle.
  • Collaborate with cross-functional teams to ensure successful implementation and testing of acquiring products.
  • Stay updated with industry standards and regulations related to acquiring products.

Scheme Regulations and Compliance:

  • Possess a strong understanding of international and local scheme regulations.
  • Ensure compliance with all relevant regulations and guidelines, including data security and privacy standards.
  • Implement and maintain necessary controls to mitigate risks associated with non-compliance.

Cards Processing and FinTech:

  • Demonstrate a deep understanding of cards processing, including authorization, settlement, and reconciliation processes.
  • Stay informed about emerging trends and advancements in the FinTech industry.
  • Identify opportunities for process improvements and innovation in cards processing.

Requirements:

  • Bachelor's degree in a relevant field (e.g., Business, Finance, or a related discipline)
  •  Master's degree is a plus.
  • Proven experience in payment operations, preferably in a managerial capacity.
  • Extensive knowledge of clearing, settlement, chargeback, and fraud management processes and best practices.
  • Strong expertise in POS operations, including hardware, software, and application functionality.
  • Familiarity with acquiring products and their end-to-end lifecycle management.
  • Proficiency in back-office operations, including merchant applications, underwriting, and documentation verification.
  • Exceptional understanding of international and local scheme regulations.
  • Knowledge of cards processing and FinTech industry trends.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to lead and motivate a team.
  • Demonstrated ability to work in a fast-paced, dynamic environment.

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