Senior Relationship Manager, Global Banking Senior Relationship Manager, Global Banking …

Standard Chartered Bank
in Dubai, United Arab Emirates
Permanent, Full time
Last application, 18 Jan 21
Competitive
Standard Chartered Bank
in Dubai, United Arab Emirates
Permanent, Full time
Last application, 18 Jan 21
Competitive
Senior Relationship Manager, Global Banking
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities
  • The GAM is the strategic advisor to the Client, accountable for the overall client group revenues, profitability and risk acceptance (AML, CDD and Credit).
  • The GAM is responsible for Account Plans, establishing and maintaining an end to end understanding of the client group structure and client needs and steering the client relationship. Define and agree the relationship strategy for the client and drive the global execution.
  • Identifies and acts on opportunities to create new partnerships by working closely with the coverage team and product partners to ensure execution of Account plans.
  • Champion Brand, Culture & Conduct
Purpose:
  • Lead the origination and client relationship management for a portfolio of International Corporate Clients, including setting overall client strategy and account plan
  • Develop and maintain a deep understanding of the clients' needs and the industries / markets in which they operate
  • Direct the coverage team of RMs, industry and product specialists to deliver on client strategy
    • Holistic and well-designed solutions across our full range of products to clients
    • Overall client profitability, pipeline in particular the cross-sell commitments made as part of the Account Planning and deal approval processes
  • Active engagement and high level ('c' suite) contacts with senior executives within clients. Maintain a strong working relationship with Risk, Legal and Compliance and other key stakeholders
Strategy
  • Lead the development and implementation of the client strategy (working with the coverage team including product partners) for the designated portfolio as identified through the Account Planning process
  • Accountability for delivering financial performance objectives (revenues, costs, RoRWA, etc)
  • Accountability for all other objectives for the management and development of client relationships, specifically compliance (AML, CDD) and credit risk.
Business
  • Actively identify client needs across full set of SCB product capabilities, originate new business and grow the franchise by capitalising on bank competitive attributes (eg Network etc).Selectively developing new relationships where required.
  • Engage senior management and decision makers of key clients to improve the quality of dialogue with clients, promoting a move away from 'transactional' reactive client coverage to consistent value added partner/trusted advisor status. Anticipate clients' needs and provide strategic advice, bringing in the relevant product and industry partners as appropriate.
  • Maximise the profitable revenue to the Bank whilst maintaining focus on client outcomes, strengthening and deepening existing relationships both at the most senior level as well as at the operating level in the clients in the designated portfolio.
  • Professionally represent Standard Chartered Bank at the highest levels within region and internationally.
  • Bring strategic thought and vision as to how the corporate landscape regionally/globally is changing and where areas of international growth lie relevant to the client portfolio.
  • Ensure that industry and product knowledge is continually developed personally and within the team.
  • Stay abreast and anticipate the developments of the Industries/ markets in which our clients operate

Processes
  • Proactively manage the designated client portfolio to ensure:
    • Close ties exist with key stakeholders eg. Financial Markets, Transaction Banking, Corporate Finance, Risk, Country CEOs, Service Delivery, etc.
    • Risks are appropriately identified and managed.
    • The team is suitably trained with respect to an understanding of the regulatory environment, keeping up to date with applicable changes and Group policies with ability to contribute and, where possible, influencing policy formulation
    • Key regulatory risks and concerns are raised into the governance framework throughout the Global Banking team
    • All sales disciplines are adhered in accordance with CIB standards i.e. Account Planning, Call Reports, Deal Pipeline Management, static data management as applicable for the role.
  • Develop opportunities through attendance at key Industry events as necessary.
People and Talent
  • Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
  • Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
  • Employ, engage and retain high quality people, with succession planning for critical role s .
  • Responsibility to review team structure/capacity plans.
  • Set and monitor job descriptions and objectives for direct reports . Provide feedback and rewards in line with their performance against those responsibilities and objectives.
  • Provide feedback into objectives and performance of broader coverage team on the clients covered, including RAMs, FAMs, industry and product partners.
Risk Management
  • Take the initiative regarding regulatory, reputational and ethical matters, taking the initiative for providing proactive advice to clients as identified. Coach and manage the team in these matters and ensure they are adequately trained in and cognisant of regulatory, reputational and ethical risks
  • Embed the Group's values and code of conduct and develop a robust culture to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among team members.
  • Ensure that Risk Management matters that are brought to the job holder's attention are subject to direct remedial action and/or ensure adequate escalation to Regional / Country Banking Heads and Group/governance committees, as appropriate
Governance
  • Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
  • Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.
  • Responsible for delivering 'effective governance'; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner
Regulatory & Business conduct
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Adhere to local regulator [PRA/FCA] prescribed responsibilities and Rationale for allocation.
Key Stakeholders


Internal:
  • Engage with product partners within the region and globally to ensure breadth and depth of client coverage and deepening.
  • Work with ARMs to ensure talent development throughout the team
  • Consult with senior stakeholders in Risk and Legal & Compliance to ensure that the portfolio remains credit worthy and within the policies of the bank.
External:
  • Senior point of contact with IC clients, acting as a trusted advisor to C-level stakeholders
  • Peers in the Corporate Banking sector
Other Responsibilities
  • Embed Here for good and Group's brand and values in country / business unit / team,
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
  • Multiple functions (double hats); [List all responsibilities associated with the management of more than one role]

Our Ideal Candidate
  • Bachelor degree in Banking or Finance preferred.
  • Experience in banking or other relevant environment
  • Risk & AML certified as stipulated by Bank policy
  • Languages: English and/or local language skills as relevant to country requirements
  • UAEN Preferred

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.
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