UX Designer - Product Specialist

  • Competitive
  • Dubai, United Arab Emirates
  • Permanent, Full time
  • Cobalt Recruitment Dubai
  • 18 Nov 17 2017-11-18

This individual is the owner of the customer experience of the digital banking app. To ensure the vision is maintained and the app develops with new features and services across platforms. The individual will report to the head of the department and has to be multi skilled to work with various stakeholders to manage the customer experience and UX and UI on the app.

The individual will have the following responsibilities

  • They will own the experience in the app, the design experiences, how the app flows and how the app how the customer engagement is on the app
  • They will work with the product teams so that all new products will maintain the current customer experience of the app from an information, product purchase and service elements
  • The person will work with all the design agencies to help develop the UX and UI for new features and services
  • The person will look at existing flows and identify gaps or areas of improvement and drive the required changes
  • The person will be heavily involved in product design to manage the experience and will work with service team to understand issues to allow the app to be more ‘self service’ oriented.
  • The person will manage the website with the agency
  • The person will manage the app store content

 

Requirements

  • Strong digital experience with important mobile digital players
  • Strong experience of UX and UI
  • Worked for or with leading agencies – R/GA, IDEO, Fjord, Frog Design etc
  • Experience working on launching a mobile only product and proven track record
  • Undergraduate degree from leading university
  • Ability to work in a start up environment
  • Self starter
  • Deep knowledge of digital and mobile
  • 4+ years of mobile UX, UI and product experience