Claims Assistant

Location: Bicester (Hybrid, 3 to 4 days onsite per week)

Salary: Up to £28,000 per annum

Benefits: Healthcare cover, pension scheme, onsite parking, plus additional company specific perks

About the Role

An opportunity has arisen for a Claims Assistant to join an established claims team in Bicester. Operating on a hybrid schedule working 3 to 4 days onsite each week, this role involves processing First Notification of Loss reports, handling claims documentation, arranging vehicle repairs, and assisting with cost recoveries.

Key Responsibilities

• Manage incoming motor incident notifications over the telephone and record details.
• Process claim forms, invoices, and associated documentation.
• Liaise with clients, external service providers, and third parties regarding incidents.
• Pursue financial recoveries where third party drivers are responsible.
• Resolve outstanding payment balances and dispatch relevant claims invoices.
• Support claims specialists with routine administrative tasks across telephone, email, and post.

Applicant Requirements

• Sound, proven working knowledge within an in house or office based customer service and administrative role.
• Candidates with background experience limited to retail environments will not meet the criteria for this office position.
• Minimum GCSE qualification or equivalent standard, with an NVQ in Business Administration or Customer Service preferred.
• Competence in Microsoft Office applications, specifically Word and Excel.
• Strong telephone manner and capability to manage multiple tasks.
• Ability to work onsite in Bicester for 3 to 4 days weekly.

Package and Benefits

• Competitive salary up to £28,000 per annum depending on experience.
• Full job training provided.
• Hybrid working arrangements.
• Healthcare scheme.
• Company pension scheme.
• Free onsite parking.
• Additional company specific benefits package.