Job Purpose

As an Admin Apprentice, you will provide administrative support to our claims handlers to ensure that they are able to give the best possible service while also studying towards a qualification in Digital Application Support (SCQF Level 6).

Full training and supervision will be provided to facilitate and support the successful candidate.
We encourage promotion and progression within the business, offering a genuine career path for the right candidate.

Key Responsibilities

• Providing general administrative support
• Proactively manage diaries and diarise actions
• Generating standard system driven letters
• Composing letters to clients/customers
• Making and receiving telephone calls from client and third parties
• Maintain pro-active communication with clients and external agencies relating to claims
• Observing and maintaining firm confidentiality in relation to all correspondence and communications
• Book client and internal meetings
• Manage the case management system
• Open close and transfer files
• Set up new clients on the system
• File, archive, photocopy, scan documents as and when required
• Ensure that client contact information is kept up to date
• Liaise with Counsel and other legal representatives
• Proactively assist with ad-hoc business development and communications activities e.g. client contact reports, delegate packs etc.
• Handle confidential information in line with the firm's data security protocols
• Minute internal meetings
• Importing post
• Copying
• Indexing and pagination of documents of bundles
• Requesting disbursements

Experience and Knowledge

• Five GCSEs at grade C (or 4) or above, including English and Mathematics (or equivalent)
• High level of accuracy and attention to detail
• Enthusiastic and positive attitude with a general willingness to learn
• Strong written and verbal skills
• Good literacy and numeracy skills
• Basic knowledge of MS Word and Excel
• Strong organisational and administrative skills
• Customer focussed and understanding the importance of excellent client care
• Ability to work to deadlines
• An ability to work using own initiative within boundaries, as well as in a team, to achieve maximum results

Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.

About us

Here at Carpenters Group, we've been providing legal and insurance services across the UK for over 30 years.

We've grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.

We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.

As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.

We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.

No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.

Benefits

• Minimum 25 days' holiday plus bank holidays
• 2 x Volunteering days to support charitable initiatives
• Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
• Medicash cash plan - claim back dental / physio / optical appointments
• My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
• Discounts and cash back on travel and shopping through Medicash extras
• Life Assurance Scheme (4 x salary)
• Pension scheme
• Active network of Wellbeing Champions - providing mental health support
• Training and development opportunities
• Funded social events to connect with your colleagues
• Dress for your day policy