About Allica Bank

Allica is the UK's fastest growing company - and the fastest-growing financial technology (Fintech) firm ever. Our purpose is to help established SMEs, one of the last major underserved opportunities in Fintech.

Established SMEs are the backbone of local communities - representing over a third of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers.

Role Description

This is an exciting opportunity to join a fast paced and fast-growing area of the bank. We are looking for a motivated Fraud Analyst, with a keen eye of detail. The ideal candidate will have a strong knowledge of both Transaction and Payments fraud and be focused on delivering the right outcome on every case and interactions with our customers. As well as all things fraud, this role also provides exciting opportunities to learn more about Cardholder Disputes, Transaction Processing and Payments.

Principal Accountabilities

• Proactive review of fraud risks relating to Card Transaction and Payments Fraud.
• Manage own case load of Fraud Investigations, delivering the best outcome for both our Customers and Allica Bank.
• Recovery of funds through appropriate platforms and payment schemes, i.e., VISA Chargeback.
• Support the VISA Dispute and Financial Reconciliation processes.
• Identify new fraud trends and collaborate on effective prevention strategies.
• Support Allica's Change programme, providing SME knowledge.
• Assist with training needs and provide coaching as appropriate.
• Communicate ongoing and new fraud risks and trends appropriately to the business.
• Adhere to and support Allica's risk management framework.
• Ensure full compliance with Allica's policies as required.

Personal Attributes & Experience

• Fraud Investigation experience is essential.
• Strong knowledge of transaction and payment processing rules, regulations, and platforms.
• Excellent communication skills, both written and verbal.
• Enjoys a variety of different activities and comfortable switching priority as needed.
• Strong customer focus, with an emphasis on doing the right thing.
• Good negotiation skills, able to engage effectively in challenging situations and under pressure.
• Quality relationship management skills and the ability to engage across a wide range of differing stakeholders.
• Strong technical skills, especially MS Excel, PowerPoint, SharePoint, Outlook, etc.
• Excellent communication and leadership skills .
• Organisational and time-management skills .
• Attention to detail.

Working at Allica Bank

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

• Full onboarding support and continued development opportunities
• Options for flexible working
• Regular social activities
• Pension contributions
• Discretionary bonus scheme
• Private health cover
• Life assurance
• Family friendly policies including enhanced Maternity & Paternity leave

Don't tick every box?

Don't worry if you don't have all the skills or requirements listed on the job description. If you think you'll be a good fit, we'd still love to hear from you!

Flexible working

We know the '9-to-5' isn't right for everyone. That's why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate.

Diversity

We're a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.