Huntswood is looking for Individual Claims Assessors to manage Protection claims from beginning to end, focusing on reaching fair, well-supported decisions and delivering an outstanding customer experience. If you have experience taking ownership of a portfolio of protection claims and are looking to work with a leader in this industry, then we have a great role for you.

As a Claims Assessor you'll take ownership of a portfolio of claims, act promptly to avoid unnecessary delays and keep customers informed throughout the process by telephone, letter and email. You'll review medical evidence, reports and treatment records, conduct Tele-claim and clearly document the reasoning behind each decision or recommendation. Working with customers, doctors and other relevant parties to gather information efficiently you'll consider each claim on its own merits to meet all quality standards required.

Alongside day-to-day case handling, you will identify, control and monitor risk, raise opportunities to improve processes or management information, and support the implementation of agreed changes.

Start Date: 30th November 2026

Location: Working from home

Working hours: Monday to Friday, Shifts between 8am to 6pm

What Huntswood can offer:

• An initial six-month contract
• A chance to gain experience in a professional and challenging environment, working for well-known organisations
• The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future

What Huntswood is looking for:

• Previous experience assessing Individual Income Protection or other Individual Protection claims is desirable
• An excellent understanding on the FCA regulation and knowledge of ABI code of practise on managing claims would be advantageous
• Experience communicating with customer by telephone, letter and email is essential
• Ability to work independently as well as being able to work as a team
• Strong attention to detail
• Ability to navigate through a number of in-house databases
• Good MS Office skills, particularly MS Word

Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!

'It's not just about what we do, but the way we do it. And it's our values that make us special.'

To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.