Job Description

Job Purpose

ICE Data Services, a subsidiary of Intercontinental Exchange (ICE), offers an exciting opportunity for a Desktop Specialist to join a high-performing team focused on delivering technical product expertise, supporting client adoption, and driving revenue growth across the Energy and Commodities markets.

This role plays a key part in supporting and expanding the ICE Connect product suite, acting as a technical subject-matter expert who helps clients and prospects understand how ICE technology enhances trading workflows across front, middle, and back-office functions. The ICE Connect suite includes ICE Chat, QuoteBoard, ICE Options Analytics, WebICE, ICE Mobile, and the ICE Connect Desktop.

The successful candidate will be a self-motivated, client-facing professional with strong technical aptitude, a solid understanding of market data and trading environments, and a desire to develop deep product and market expertise. You will thrive in a dynamic, fast-paced environment that blends technical problem-solving with client engagement, and you will contribute both individually and as part of a collaborative team.

Responsibilities

• Develop deep product, technical, and market expertise across commodities and energy markets to effectively demonstrate, configure, and position ICE Desktop & Web Platforms to clients
• Provide technical subject-matter expertise to clients and internal stakeholders, including platform configuration, workflow design, troubleshooting, and integration support
• Support the growth and adoption of the ICE Desktop & Web Platforms suite (including ICE Chat, ICE Connect Desktop, QuoteBoard, WebICE, ICE Options Analytics, and ICE Mobile) across an assigned territory and/or client base
• Design and demonstrate technical workflows and integrations across the desktop product suite - leveraging APIs, data integrations, and client systems - to deliver measurable value within trading, analytics, and risk environments
• Build and maintain strong client relationships through regular engagement, including training sessions, on-site floor walks, and virtual meetings
• Support the development and rollout of new product initiatives, acting as a subject matter expert and key point of contact for priority markets and products.
• Investigate and resolve client-facing technical issues across the desktop platforms, partnering closely with Sales, Product, and cross-functional teams across the enterprise to drive timely root-cause resolution
• Collaborate closely with Sales teams on pre- and post-sales activities to support revenue generation and client retention
• Identify and generate new business opportunities through proactive client engagement and daily activity
• Lead and support client onboarding, deployments, and user setup processes
• Act as a liaison between clients, Sales, and Product Management, sharing market feedback, competitive insights, and product enhancement requests
• Build bespoke client solutions and workflow enhancements using Excel, Python, APIs, and emerging AI-enabled tooling to streamline trader and analyst workflows
• Continuously build expertise in the commodities and energy markets - including the products traded on ICE and underlying market structure - to position ICE solutions credibly within client workflows

Knowledge & Experience

• Bachelor's degree or equivalent professional experience
• Strong communication and interpersonal skills, with the ability to engage effectively across technical and commercial audiences
• Good understanding of trading environments, market data, and associated technologies, with an interest in commodities and energy markets
• Proficiency in Microsoft Office, including Outlook and Excel
• Familiarity with Salesforce, instant messaging platforms, and desktop trading / market data systems
• Highly organised, proactive, and able to manage multiple priorities in a fast-paced environment
• Strong technical aptitude and intellectual curiosity, with the ability to learn complex products, workflows, and APIs quickly and translate them into client value
• Demonstrated ability to learn new markets - particularly commodities and energy - and translate market context into meaningful client conversations

Preferred Knowledge & Experience

• Knowledge of capital markets, with emphasis on commodities, energy, and exchange-traded and/or OTC derivatives
• Exposure to the trade lifecycle across front-to-back office processes
• Strong Excel capability, including advanced functions, VBA, or automation
• Experience with Python and/or API integrations for workflow automation, data analysis, and client solution-building
• Familiarity with AI and machine-learning concepts and their application to trading workflows, market data analysis, and productivity tooling
• Familiarity with cloud-delivered platforms and modern web-based trading and data applications
• Working understanding of enterprise connectivity concepts relevant to desktop and market-data deployments (e.g., firewalls, proxies, latency, and entitlements)

Candidate Profile

• Self-driven, results-oriented, and motivated by achieving targets and delivering technical excellence to clients
• Comfortable operating in a client-facing, commercially focused role
• Able to balance technical detail with clear, value-driven communication
• Team-oriented, with a collaborative mindset and willingness to contribute to broader success